IT Services & Technology Solutions for Craven County
Serving Craven County from our High Point base, Preferred Data brings the same dedicated IT support that has kept our clients for 20+ years on average. Whether your New Bern business needs cybersecurity hardening, cloud migration, or full managed IT, our team delivers with a personal touch.
Trusted IT partner for Craven County businesses
IT Services in Craven County, North Carolina
Preferred Data Corporation (200 miles from New Bern) provides managed IT, cybersecurity, AI transformation, and cloud solutions to Craven County, NC businesses. Established in 1987 in High Point, PDC specializes in military, tourism, healthcare technology. The Coastal Plain region county (pop. ~100,000) is served with 24/7 remote support. Notable organizations in the area include MCAS Cherry Point and CarolinaEast Health.
Powering Coastal Plain's Craven County Economy
37 years of NC experience means we understand the technology workflows, regulatory requirements, and operational realities facing New Bern businesses.
military
CMMC compliance, secure communications, classified network support, and defense contractor IT requirements in Craven County
tourism
Guest WiFi networks, POS system management, booking platform integration, and seasonal scaling for New Bern hospitality businesses
healthcare
HIPAA-compliant infrastructure, EHR system support, secure patient communications, and medical device networking for New Bern providers
manufacturing
OT/IT convergence, production network uptime, ERP integration, and shop floor connectivity for Craven County manufacturers
government
Budget-conscious IT management, grant compliance documentation, donor data security, and community platform support for Craven County organizations
What We Deliver to Craven County
Preferred Data provides end-to-end technology services designed for Coastal Plain businesses like yours.
Managed IT Services
End-to-end IT management including help desk, patch management, and vendor coordination for Craven County organizations
Cybersecurity
Endpoint detection, email security, vulnerability scanning, and security awareness training tailored to Craven County threat landscapes
PDC Software Suite
Our proprietary manufacturing software handles the complexity of military operations with modules designed by industry veterans
AI Transformation
From chatbots to data analytics, we help Coastal Plain businesses implement AI solutions that solve real operational challenges
Cloud Solutions
Reduce infrastructure costs and increase agility with cloud solutions sized for growing New Bern organizations
Network Infrastructure
High-availability networking with redundancy planning and performance monitoring for New Bern operations that cannot afford downtime
Tailored solutions for Craven County
Built for Coastal Plain Businesses
We understand the Craven County economy and its technology needs.
What Drives New Bern's Business Community
- Major military installation economy
- Historic tourism destination
- Advanced manufacturing presence
- Educational institutions: Craven Community College
Our Commitment to Craven County
- Full remote + on-site hybrid support model for Craven County - 200 miles within our 200-mile service commitment
- Vendor management for your entire tech stack - we handle Microsoft, Dell, Cisco, and dozens more so you do not have to
- Flat-rate pricing with no hidden fees - growing business plans that scale with your New Bern team
- Quarterly business reviews with technology roadmap planning aligned to Craven County market conditions
- Client retention averaging 20+ years because we earn the partnership every single month
Transform Technology in Craven County
Every New Bern business has unique technology challenges. Our free assessment maps your current infrastructure, identifies risks, and provides a prioritized plan - no commitment required.
Frequently Asked Questions: IT Services in Craven County
How does Preferred Data support businesses in Craven County from High Point?
Preferred Data serves Craven County (200 miles from our HQ) through a combination of 24/7 remote monitoring, cloud-managed security tools, and scheduled on-site visits when hands-on work is needed. Most IT issues are resolved remotely within minutes. For hardware, network, or infrastructure projects, our technicians travel to New Bern as part of your managed service agreement.
What is Preferred Data's response time for Craven County clients?
Remote support requests receive immediate attention during business hours and within 30 minutes after hours through our 24/7 help desk. On-site visits to New Bern are scheduled within 24-48 hours for non-emergencies, with expedited response for critical infrastructure failures. All clients receive priority-tiered escalation with a dedicated account manager who knows your environment.
What do managed IT services cost for a small business in New Bern?
Pricing depends on user count, device inventory, and infrastructure complexity. Small New Bern businesses (5-50 users) often start with per-user plans that include monitoring, security, patching, and unlimited help desk access. Every plan uses transparent, flat-rate monthly billing with no surprise charges. Call (336) 886-3282 for a free assessment that includes a custom quote based on your specific needs.
Does Preferred Data understand Craven County manufacturing IT needs?
Manufacturing is our heritage. Our PDC Software Suite was built specifically for North Carolina manufacturers, and we have spent 37+ years supporting shop floors, ERP systems, OT/IT convergence, and industrial networking. For Craven County manufacturers, we address unique challenges: securing operational technology, maintaining uptime on production networks, integrating legacy equipment, and meeting industry compliance requirements.
Who answers the phone when a Craven County business calls for IT help?
A real technician in North Carolina. Our help desk is not outsourced or automated with chatbots. When your New Bern team calls (336) 886-3282, they reach experienced engineers who already have context on your environment. For after-hours emergencies, our on-call rotation ensures live response within 30 minutes. Every interaction is logged and tracked through resolution.
How can AI benefit a military business in Craven County?
AI delivers practical value in military through predictive maintenance, quality inspection automation, demand forecasting, and production scheduling optimization. Preferred Data focuses on ROI-driven AI implementation - we identify where automation saves real time and money for New Bern operations before investing in solutions.
Why choose a local NC IT company over a national provider for Craven County?
National MSPs treat New Bern as a ticket number. Preferred Data treats you as a neighbor. The practical differences: we schedule regular on-site visits, we know Coastal Plain business culture, we understand local military industry requirements, and our team stays consistent (no offshore help desk rotation). Our 20+ year average client retention rate proves the value of a real relationship versus a service contract.
Guides and Tools for New Bern Businesses
Manufacturing Digital Transformation
Modernization strategies for Coastal Plain production operations
Managed IT Services Overview
What to expect from a managed IT partnership for your New Bern business
Cybersecurity Assessment Checklist
Evaluate your New Bern organization's security posture with this actionable checklist
IT Services Across the Coastal Plain Region
From New Bern to the surrounding communities, Preferred Data's Coastal Plain coverage means your neighbors trust us too.
Preferred Data: Craven County's IT Partner
From New Bern to every corner of Craven County, Preferred Data provides the technology partnership that Coastal Plain businesses rely on. 37+ years. 20+ year average client retention. Real results.