Acceptable Use Policy

1. Introduction

This Acceptable Use Policy (“AUP”) governs your use of PDC Software's services, platforms, and infrastructure (collectively, the “Services”). By using our Services, you agree to comply with this policy.

We reserve the right to modify this AUP at any time. Violations may result in suspension or termination of your access to our Services, and may be reported to law enforcement authorities when appropriate.

2. Acceptable Use

Our Services include managed IT support, cloud infrastructure, security solutions, backup services, and our proprietary PDC Software Suite. You may use our Services only for lawful purposes and in accordance with this AUP and our Terms of Service.

You are responsible for:

• All activity occurring under your account
• Ensuring all users comply with this AUP
• Maintaining the security of your account credentials
• Promptly notifying us of any unauthorized use
• Using the Services in compliance with all applicable laws and regulations
• Cooperating with security measures including endpoint protection and monitoring

3. Prohibited Activities

3.1 Illegal Activities

You may not use our Services to:

• Violate any local, state, national, or international law or regulation
• Transmit any material that violates or infringes the rights of others
• Engage in fraudulent activities or misrepresent your identity
• Facilitate illegal gambling, drug trafficking, or terrorism
• Violate export control laws or trade sanctions

3.2 Security Violations

You may not attempt to:

• Access systems, data, or networks without authorization
• Probe, scan, or test the vulnerability of any system or network
• Breach or circumvent any security or authentication measures
• Interfere with service to any user, host, or network
• Use any manual or automated means to avoid use limitations
• Decrypt, decompile, disassemble, or reverse engineer any software

3.3 Malicious Content

You may not transmit, distribute, or store:

• Viruses, worms, Trojan horses, or other malicious code
• Content designed to damage or disrupt systems or data
• Tools designed for compromising security (hacking tools)
• Content that facilitates unauthorized access to systems
• Phishing pages or fraudulent content

3.4 Inappropriate Content

You may not use our Services to host, transmit, or distribute:

• Content that is defamatory, obscene, or offensive
• Content that promotes discrimination, hatred, or violence
• Content that exploits or harms minors
• Content that violates privacy rights
• Terrorist or extremist content

3.5 Network and Resource Abuse

You may not:

• Use excessive bandwidth or storage beyond your plan limits
• Engage in cryptocurrency mining without explicit permission
• Run network services that negatively impact our infrastructure
• Use our Services for denial of service attacks
• Operate open proxies, open relays, or TOR exit nodes
• Engage in IP address spoofing or forging packet headers

3.6 Email and Messaging Abuse

You may not use our Services to:

• Send unsolicited bulk email (spam)
• Send emails with forged or deceptive headers
• Harvest email addresses without consent
• Violate CAN-SPAM Act or similar anti-spam laws
• Operate mailing lists without proper opt-in procedures

3.7 Intellectual Property Violations

You may not:

• Infringe copyrights, trademarks, or other intellectual property rights
• Distribute pirated software or license keys
• Share content without proper authorization or licensing
• Remove or alter copyright notices or proprietary legends

4. AI and Automation Guidelines

When using AI tools or automation features within our Services:

• Ensure AI-generated content complies with this AUP
• Do not use AI to generate malicious or harmful content
• Maintain human oversight of automated processes
• Respect rate limits and API usage guidelines
• Do not use automation to circumvent security measures

5. Security Requirements

To maintain the security of our Services, you must:

• Use strong, unique passwords for all accounts
• Enable multi-factor authentication when available
• Keep your software and systems updated
• Report security vulnerabilities through proper channels
• Not share account credentials with unauthorized parties
• Implement appropriate access controls for your users

6. Data Usage and Storage

When storing or processing data using our Services:

• Ensure you have rights to store and process the data
• Comply with applicable data protection laws
• Do not store regulated data without proper security measures
• Respect storage quotas and bandwidth limitations
• Maintain backups of critical data

7. Third-Party Integrations

When using third-party integrations with our Services:

• Ensure integrations comply with this AUP
• You remain responsible for third-party service usage
• Review and comply with third-party terms of service
• Properly secure API keys and credentials
• Monitor integration activity for suspicious behavior

8. Monitoring and Enforcement

8.1 Our Rights

We reserve the right to:

• Monitor Services usage for compliance with this AUP
• Investigate suspected violations
• Remove or disable access to violating content
• Suspend or terminate accounts for violations
• Report illegal activities to law enforcement
• Cooperate with legal authorities in investigations

8.2 No Obligation to Monitor

While we may monitor for violations, we have no obligation to monitor all content or usage. We are not responsible for content posted by users.

9. Reporting Violations

If you become aware of any violation of this AUP, please report it immediately to:

Please include as much detail as possible, including dates, times, and any relevant evidence.

10. Consequences of Violations

Violations of this AUP may result in:

• Warning or notification of violation
• Temporary suspension of access to Services
• Permanent termination of your account
• Legal action for damages
• Reporting to law enforcement authorities
• Disclosure to affected third parties

The severity of the response will depend on the nature and frequency of the violation.

11. Appeal Process

If you believe your account was suspended or terminated in error, you may appeal by:

1. Contacting us at [email protected]
2. Providing your account information and explanation
3. Including any supporting documentation
4. Waiting for our review (typically 5-10 business days)

12. Changes to This Policy

We may update this AUP from time to time. We will notify you of material changes via email or through our Services. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Acceptable Use Policy, please contact: