IT Services & Technology Solutions for New Hanover County
In a fast-moving market like New Hanover County, technology can be the difference between leading and falling behind. Preferred Data partners with Wilmington businesses to deliver enterprise-grade IT management, advanced cybersecurity, and AI-driven solutions - all backed by 37 years of North Carolina expertise.
Trusted IT partner for New Hanover County businesses
IT Services in New Hanover County, North Carolina
Preferred Data Corporation (185 miles from Wilmington) provides managed IT, cybersecurity, AI transformation, and cloud solutions to New Hanover County, NC businesses. Established in 1987 in High Point, PDC specializes in film production, tourism, healthcare technology. The Coastal Plain region county (pop. ~235,000) is served with 24/7 remote support. Notable organizations in the area include Novant Health and UNC Wilmington.
IT Solutions for New Hanover County's Core Industries
37 years of NC experience means we understand the technology workflows, regulatory requirements, and operational realities facing Wilmington businesses.
film production
Technology infrastructure, security hardening, and operational efficiency solutions designed for New Hanover County film production operations in the Coastal Plain region
tourism
Guest WiFi networks, POS system management, booking platform integration, and seasonal scaling for Wilmington hospitality businesses
healthcare
HIPAA-compliant infrastructure, EHR system support, secure patient communications, and medical device networking for Wilmington providers
education
Campus network management, student data protection, LMS infrastructure, and research computing support for New Hanover County institutions
technology
Cloud-native infrastructure, DevSecOps pipelines, scalable architecture, and compliance automation for Coastal Plain tech companies
port operations
Technology infrastructure, security hardening, and operational efficiency solutions designed for New Hanover County port operations operations in the Coastal Plain region
What We Deliver to New Hanover County
Preferred Data provides end-to-end technology services designed for Coastal Plain businesses like yours.
Managed IT Services
End-to-end IT management including help desk, patch management, and vendor coordination for New Hanover County organizations
Cybersecurity
Endpoint detection, email security, vulnerability scanning, and security awareness training tailored to New Hanover County threat landscapes
AI Transformation
From chatbots to data analytics, we help Coastal Plain businesses implement AI solutions that solve real operational challenges
Cloud Solutions
Reduce infrastructure costs and increase agility with cloud solutions sized for enterprise Wilmington organizations
Data Backup & Recovery
Business continuity planning, automated backups, and tested disaster recovery procedures keep Wilmington operations resilient
Tailored solutions for New Hanover County
Built for Coastal Plain Businesses
We understand the New Hanover County economy and its technology needs.
What Drives Wilmington's Business Community
- Major film production center
- Growing technology sector
- Deep water port operations
- Educational institutions: UNC Wilmington, Cape Fear Community College
Our Commitment to New Hanover County
- Full remote + on-site hybrid support model for New Hanover County - 185 miles within our 200-mile service commitment
- Named account manager who knows your New Hanover County environment, users, and business goals personally
- NC-based help desk staffed by real engineers - no chatbots, no offshore call centers, no ticket black holes
- Documented disaster recovery with tested restore procedures specific to your Wilmington infrastructure
- Proactive security patching, firmware updates, and vulnerability remediation - not just break-fix reactive service
Transform Technology in New Hanover County
Stop losing productivity to IT issues. Our free technology assessment identifies vulnerabilities, inefficiencies, and opportunities specific to your Wilmington environment - with a clear roadmap to fix them.
Frequently Asked Questions: IT Services in New Hanover County
How does Preferred Data support businesses in New Hanover County from High Point?
Preferred Data serves New Hanover County (185 miles from our HQ) through a combination of 24/7 remote monitoring, cloud-managed security tools, and scheduled on-site visits when hands-on work is needed. Most IT issues are resolved remotely within minutes. For hardware, network, or infrastructure projects, our technicians travel to Wilmington as part of your managed service agreement.
What is Preferred Data's response time for New Hanover County clients?
Remote support requests receive immediate attention during business hours and within 30 minutes after hours through our 24/7 help desk. On-site visits to Wilmington are scheduled within 24-48 hours for non-emergencies, with expedited response for critical infrastructure failures. All clients receive priority-tiered escalation with a dedicated account manager who knows your environment.
What do managed IT services cost for a mid-size business in Wilmington?
Pricing depends on user count, device inventory, and infrastructure complexity. Mid-size New Hanover County organizations (25-200 users) typically invest in comprehensive plans covering monitoring, security, help desk, and strategic planning. Every plan uses transparent, flat-rate monthly billing with no surprise charges. Call (336) 886-3282 for a free assessment that includes a custom quote based on your specific needs.
Can Preferred Data handle HIPAA compliance for New Hanover County healthcare organizations?
Yes. We support healthcare practices, clinics, and organizations across New Hanover County with HIPAA-compliant IT infrastructure. This includes encrypted communications, access-controlled EHR environments, audit logging, security awareness training, BAA documentation, and breach response planning. Our team understands the unique uptime and privacy requirements of Wilmington medical providers.
Who answers the phone when a New Hanover County business calls for IT help?
A real technician in North Carolina. Our help desk is not outsourced or automated with chatbots. When your Wilmington team calls (336) 886-3282, they reach experienced engineers who already have context on your environment. For after-hours emergencies, our on-call rotation ensures live response within 30 minutes. Every interaction is logged and tracked through resolution.
How can AI benefit a film production business in New Hanover County?
AI delivers practical value in film production through clinical documentation assistance, appointment scheduling optimization, patient communication automation, and billing accuracy. Preferred Data focuses on ROI-driven AI implementation - we identify where automation saves real time and money for Wilmington operations before investing in solutions.
Why choose a local NC IT company over a national provider for New Hanover County?
National MSPs treat Wilmington as a ticket number. Preferred Data treats you as a neighbor. The practical differences: we schedule regular on-site visits, we know Coastal Plain business culture, we understand local film production industry requirements, and our team stays consistent (no offshore help desk rotation). Our 20+ year average client retention rate proves the value of a real relationship versus a service contract.
Guides and Tools for Wilmington Businesses
IT Services Pricing Guide
Transparent pricing models for Coastal Plain businesses of all sizes
Cloud Migration Readiness
Determine if your New Hanover County infrastructure is ready for the cloud
2026 IT Strategy Planning Guide
Build a technology roadmap that aligns with New Hanover County business goals
IT Services Across the Coastal Plain Region
From Wilmington to the surrounding communities, Preferred Data's Coastal Plain coverage means your neighbors trust us too.
Preferred Data: New Hanover County's IT Partner
New Hanover County's dynamic business community deserves enterprise-grade IT without the enterprise price tag. Preferred Data has delivered exactly that for 37+ years across North Carolina.