The PDC Difference: Why Our Clients Stay 20+ Years (And Why Yours Might Not)

The Numbers That Matter

Before we tell you what we do differently, let us show you the results:

These are not marketing claims. They are verifiable facts that tell a story about how we do business.

What Makes PDC Different

1. We Are Local (Really Local)

What most MSPs offer:

• Remote support from a call center (often out of state or offshore)
• On-site visits only for emergencies (if at all)
• Technicians who have never seen your facility
• "We will dispatch someone" with no timeline

What PDC offers:

• Real technicians based in High Point, NC
• On-site support within 200 miles, usually same-day
• The same people who know your systems, your team, and your business
• Emergency response measured in hours, not days

Why it matters:

When production is down, you need someone who can walk in the door, not someone who asks you to "try rebooting" for the fifth time.

2. We Specialize in Manufacturing

What most MSPs know:

• Office environments (desks, laptops, email)
• Generic IT best practices
• Standard cybersecurity frameworks
• Cloud migration for white-collar workers

What PDC knows:

• OT/IT Integration - Bridging operational technology and information technology
• SCADA and Industrial Controls - Keeping production systems running
• ERP and MES Systems - Manufacturing software that runs your operation
• Shop Floor Reality - Technology that works in dust, heat, and 24/7 environments
• CMMC and NIST Compliance - Defense manufacturing requirements

Why it matters:

Generic IT providers treat your factory like an office with machinery. We understand that your production line is the heart of your business, and everything else is support.

3. We Are Proactive, Not Reactive

What reactive IT looks like:

• Something breaks → You call → They fix it (eventually)
• Problems recur because root causes are not addressed
• You find out about issues from your staff
• "We will get to it" is a common response
• Strategic planning is non-existent

What proactive IT looks like:

• We call YOU when we spot something wrong (before anyone else notices)
• Problems are solved at the root cause, not with band-aids
• 90%+ of issues caught before impact through monitoring
• Quarterly strategic reviews to plan for the future
• We are part of your team, not a vendor you call when things break

Why it matters:

Every hour of prevented downtime is worth $1,000-$5,000 or more. Proactive IT is not a cost - it is an investment that pays for itself many times over.

4. We Do Not Lock You In

What most MSPs require:

• 2-3 year contracts with early termination penalties
• Auto-renewal clauses that are easy to miss
• Price increases locked in at renewal
• Complex exit processes designed to keep you trapped

What PDC offers:

• Month-to-month billing after initial onboarding
• You stay because we earn your business
• Transparent pricing with no surprise increases
• Easy exit if we ever stop delivering value

Why it matters:

If an IT company needs a contract to keep you, ask yourself why their clients would leave without one. Our clients stay 20+ years because we deliver value, not because they are stuck.

5. We Are a Complete Technology Partner

What typical MSPs offer:

• Managed IT (monitoring, help desk, maintenance)
• Maybe cybersecurity add-ons
• Referrals for everything else

What PDC offers:

Why it matters:

One relationship means one point of contact, integrated solutions, and no finger-pointing between vendors. We own your technology outcomes end-to-end.

What Our Clients Actually Say

These are verified Google reviews from real clients:

"We do not need to worry about any IT needs or internet security, because PDC has it fully handled. We appreciate the hands-on approach by PDC and the assistance given on any questions we have CPU related. I suggest anyone with a business to run to use PDC services. You will see an immediate improvement in your systems and processes to get your work done."

— Aaron D., Business Owner

"Our company has been working with Preferred Data 20+ years. They are a great team working diligently to make our jobs easier every day. Very professional group of people!"

— Sarah W., Manufacturing Client

"I had a wonderful experience resolving a connectivity issue. I worked with Jeffrey P. From start to finish, he was patient, knowledgeable, and warm, providing clear and effective instructions while making me feel that my issue was important. What stood out most was his persistence and professionalism—he did not give up or rush the matter off."

— Melodie D., Client

"These guys are great - have been my tech people for 20+ years."

— Robert H., Long-term Client

Notice a pattern? Our clients do not just tolerate us - they appreciate us. And they stay for decades.

The Experience You Should Expect

When You Become a PDC Client

Week 1: We Learn Your Business

• On-site assessment of your entire IT environment
• Interviews with key stakeholders
• Documentation of systems, processes, and pain points
• Security baseline evaluation

Week 2-4: We Fix What Is Broken

• Address critical security gaps
• Stabilize problem systems
• Implement monitoring and alerting
• Set up proper backup and recovery

Month 2+: We Keep You Running

• Proactive monitoring catches issues before you do
• Same-day response for most problems
• Regular strategic reviews
• Continuous optimization and improvement

Day-to-Day Experience

• Something breaks? Call or email. We respond the same day, usually within hours.
• Need strategic advice? Quarterly reviews to discuss technology roadmap.
• Security concern? We are already monitoring. We will call you if needed.
• New project? We help you plan and execute, not just support.

Is PDC Right for You?

We Are a Great Fit If:

• You are a manufacturer or operational business in NC
• You want a long-term technology partner, not a vendor
• You value proactive prevention over reactive firefighting
• You need someone who understands production environments
• You want local support with real technicians
• You are tired of recurring IT problems

We Might Not Be the Best Fit If:

• You just need occasional break-fix support
• You are looking for the lowest price regardless of quality
• You prefer managing multiple vendors
• You are outside our 200-mile on-site service area
• You need an extremely large enterprise IT team (500+ employees)

See the Difference for Yourself

We are confident that once you experience the PDC difference, you will understand why our clients stay for decades.

Option 1: Free IT Health Check

15 minutes. 5 questions. Honest answers about your current IT situation.

Schedule Your Free IT Health Check →

Option 2: Talk to Our Clients

We will connect you with current clients who can share their experience.

Request Client References →

Option 3: Visit Our Office

Come meet the team in High Point. See how we work.

Address: 1208 Eastchester Drive, Suite 131, High Point, NC 27265

Phone: (336) 886-3282

Frequently Asked Questions

Why do you not require contracts?

Because we do not need them. Our clients stay because we deliver value, not because they are trapped. If we ever stop earning your business, you should be free to leave.

How do you keep prices affordable without contracts?

We focus on operational efficiency, long-term relationships, and solving problems right the first time. We do not need to pad pricing to cover the cost of constantly acquiring new clients.

What if we have an emergency at 2 AM?

We have 24/7 emergency support for critical issues. Our local team can be on-site quickly if needed.

Can you work with our existing vendors?

Yes. We regularly coordinate with software vendors, equipment manufacturers, and other service providers. We make their job easier, not harder.

How do we get started?

Start with a free IT Health Check. 15 minutes, no obligation. We will tell you honestly what we find.

The Bottom Line

You do not have to settle for IT that barely works. You do not have to accept slow response times, recurring problems, and providers who only show up when things break.

For 37 years, we have been proving there is a better way.

Ready to experience the difference?

Call us: (336) 886-3282

Or schedule online: Book Your Free IT Health Check

Preferred Data - Preferred Data Corporation 1208 Eastchester Drive, Suite 131 High Point, NC 27265 Since 1987