Privacy Policy

1. Introduction

PDC Software (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT management services, software solutions, and website (collectively, our “Services”).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Company information (company name, job title, department)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Communication preferences

2.2 Technical Information

When you use our Services, we automatically collect certain technical information:

• IP address and geolocation data
• Browser type and version
• Operating system
• Device information (type, model, unique identifiers)
• Usage data (pages visited, features used, time spent)
• Log files and error reports

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. For more details, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Sending administrative information, updates, and security alerts
• Responding to your comments, questions, and customer service requests
• Personalizing your experience and delivering targeted content
• Analyzing usage trends and measuring the effectiveness of our Services
• Preventing fraud and enhancing security
• Complying with legal obligations and enforcing our terms
• Marketing and promotional communications (with your consent)

4. How We Share Your Information

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, which may include:

• Cloud infrastructure and hosting providers
• Customer relationship management systems
• Email security and communication services
• Analytics and monitoring tools
• Customer support platforms
• IT management and remote monitoring tools
• Security and threat protection services
• Backup and disaster recovery solutions
• Professional services automation tools
• Marketing and advertising platforms

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement commercially reasonable technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures may include:

• Encryption of sensitive data in transit using industry-standard protocols
• Encryption of sensitive data at rest where technically feasible
• Periodic security assessments and reviews
• Access controls and authentication mechanisms
• Security awareness training for our personnel
• Incident response and management procedures
• Physical security measures for facilities and equipment

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you acknowledge and accept this inherent risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Our legitimate business interests

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and update your personal information. You can do this through your account settings or by contacting us.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You can request that we delete your personal information, subject to certain exceptions required by law.

7.4 Marketing Communications

You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.

7.5 Cookies

You can manage your cookie preferences through your browser settings. See our Cookie Policy for more information.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

9. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about how we use your data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to object to processing
• Rights related to automated decision-making

Our legal bases for processing include consent, contractual necessity, legal obligations, and legitimate interests.

10. CCPA Compliance

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to know whether your personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information to third parties.

11. Children's Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: